Executive summary
D41: User Requirements, Services and Platform Specifications
The SmartGov project, fully entitled as .A Governmental Knowledge-based Platform for Public Sector Online Services., commenced on the 1st of February 2002. One of the goals within the project is to capture the users’ requirement for this platform, and specify the platform components and supporting services that will enable the formulation of the final outcome.Cataloguing user requirements for such an environment is a complex task, since its users belong in different groups, having diverse tasks to perform and issues to tackle. To this end, a number of prospective platform users from both participating administration authorities (GSIS and CEC) were interviewed. Their replies were used both for user group identification and, after a consolidation step, for producing a catalogue of requirements, functional and non-functional, for the platform. Barriers to electronic service development have also been investigated and documented into the deliverable. Barrier identification is important both to the formulation of technical solutions and the development of process models, since it pinpoints the issues that must be taken care of in order to deliver a successful platform.
In order to identify the building blocks and operations that must be available to the SmartGov platform users for electronic service development, this phase included the analysis of a number of services that are candidate for electronic implementation. The knowledge required for the various steps of service development and deployment stages was recognised and associated with the respective building blocks.
The documented requirements have been expressed in terms of systems objectives, which were then mapped to a set of system components and services, comprising thus the SmartGov platform architecture. Besides components and services, the SmartGov platform architecture specification includes issues concerning the interoperability between the platform modules and appropriate interfaces; system adaptivity issues are discussed as well Specifications at this stage are stated in a high level of abstraction, and will be further elaborated on in WP5. This deliverable contributes to milestone 4, at which the SmartGov knowledge-based platform, services and applications have been described and specified.
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Last updated: October 2003
