Project Description

E-forms have a significant role in e-government, as they are the basis for realising most of the twenty public services that all member states have to provide to their citizens and businesses.The aim of the SmartGov project is to specify, develop, deploy and evaluate a knowledge-based platform to assist public sector employees to generate online transaction services by simplifying their development, maintenance and integration with already installed IT systems. The deployment of that platform will be supported by new process models including process improvement methodologies targeting the public sector as well as an investigation of social aspects for public sector employees. This platform will be evaluated in two European countries (in one Ministry and one Local Authority).
The project objectives are:

To specify and develop a knowledge-based core repository for governmental transaction services. This repository will contain the basic Transaction Services Elements that will be used to build up the public services and will include domain specific information and knowledge.

To specify and develop the SmartGov services and applications for creating and maintaining e-services and for communicating with installed IT systems.

To investigate process models for the public sector and relevant social aspects in order to deploy the SmartGov platform and realise its full potential.

To deploy the SmartGov platform in one ministry and one local authority and to evaluate it by creating a number of public transaction services.