Executive summary
D82: User's guide
The SmartGov project, fully entitled as .A Governmental Knowledge-based Platform for Public Sector Online Services., commenced on the 1st of February 2002. The aim of the SmartGov platform is to introduce a holistic approach for the use of electronic forms within the public sector. This approach is focused on two main axes:
- Integrating emerging standards with state-of-the-art technology and with advances in areas such as knowledge management, Web technologies, interoperability and accessibility.
- Introducing this technology in a systematic manner by adopting new process models and process re-engineering and process improving methods.
In order to support these axes, a complete knowledge-based development environment will be provided to the public authorities, supporting all phases of electronic, form-based services development, deployment and maintenance. This environment will be complemented with a generic framework, including process models, reference models and social acceptance models for the introduction of electronic services.
In the workpackages that have been completed insofar, the state of the art has been reviewed (WP3 [D31]), the current status of the participating public authorities has been captured (WP3), the user requirements have been analysed (WP4 [D41]) and the high-level specifications of the system have been derived (WP4). After that, the software architecture of the system was specified, and the system was implemented (WP5 and WP6). The present document is the user's guide for the SmartGov platform stakeholders, covering:
- Platform installation
- Platform configuration
- Platfrom usage
- Platform customisation
Subjects are covered with a varying degree of detail, depending on the target audience of each section. Where appropriate, compact easy-to-read descriptions have been used in the main document body and the detailed documentation has been included in appendices.
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Last updated: October 2003
