Executive summary
D81: Trials configuration and evaluation process
The assessment of the SmartGov platform is the latest major activity in WP8, following the integration and deployment of its hardware and software infrastructure in the participating PAs CEC and GSIS. Therefore this document tries to provide a global view of the configuration and evaluation processes as well as the foundations, i.e. the principles, concepts, guidelines, techniques, methods selected in order to evaluate the Smartgov system, how the methods are executed and how the result is analysed.
For a better understanding of the accomplished work during this Work Package and of the scope of the deployment of the platform in the PAs, the trials configuration and the evaluation process, Chapter 2 shows an overview of the Integration of the Smartgov platform. It refers to relevant issues concerning the structure and organisation of the SmartGov common repository, e-services and SKDB contents and the integration teams, components and tests done during the integration phase.
Chapter 3 describes the deployment of the platform in CEC and GSIS. A detailed list of of the hardware and software requirements for the development and production environments, the deployment tasks and the scheduled time is provided. Additionally non technical issues are addressed as usually they may prove critical for a successful introduction of a new software system such as the user training, learning and support tasks during deployment, and the population of the system contents (KUs, TSEs, etc.).
The setting up of the scenarios in the PAs is described in Chapter 4. In order to demonstrate and measure how the SmartGov fits the user needs produced in WP4, two pilot services have been populated for the trials configuration and evaluation: in CEC: the Equipment and Adaptation service; in GSIS: the e-VIES, the electronic submission of VIES documents (recapitulative statement of intra-community supplies and acquisitions).
A work plan for the setting up and the performing of the of the pilot services and the trials is provided. The application domains and the expertise needed for the implementation of the pilot services are described in detail: workgroups with suitable expertise and skills, SmartGov stakeholders, i.e. managers, domain experts, service workers, administrators, IT staff, and Service end-users. Finally details on the mappings to SmartGov platform entities for each service are described.
Once established the deployment of the platform and the work plan to carry out the complete fulfilment of the pilot services, the evaluation process for the SmartGov platform is introduced in the chapter 5. Once outlined the process and its principles, Overall Smartgov platform success criteria are defined, as specific criteria for each of the pilot sited (GSIS and CEC).
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Last updated: October 2003
